Trust & Safety
How WellNow handles privacy, video sessions, and your data.
Video sessions
Sessions happen one-on-one, in a private video room created specifically for your booking.
WellNow does not record sessions. No video or audio is stored by the platform.
Each video room link expires a few hours after creation and can't be reused.
Chat
Messages are only visible to the two people in that specific booking — not to other users or providers.
Sharing phone numbers or social media handles in chat is automatically blocked, to keep communication and payments on the platform and reduce off-platform risk.
Who can see your information
Your name is visible to a provider only once you've sent them a session request.
Provider profiles (specialty, education, price) are public, so you can make an informed choice before booking.
Session notes shared by a provider are visible only to you and that provider.
Reporting an issue
If something goes wrong during a session — inappropriate behavior, a no-show, a safety concern — you can report it directly from "My sessions" on any accepted booking. Reports go to our team for review.
Verification
Providers list their own education and credentials. A "Verified" badge means WellNow has manually reviewed and confirmed that information — providers without the badge haven't been reviewed yet, which doesn't necessarily mean anything is wrong, just that the check hasn't happened.
Payments
WellNow facilitates booking between independent providers and users. Real payment processing is still being set up; once live, providers will keep 90% of their stated price, with WellNow taking a flat 10% platform fee — shown clearly before you book, never hidden.