Help & FAQ
Common questions about using WellNow.
How do I book a session?
Browse providers, pick one that fits, choose a day and time slot they've made available, and send a request. They'll accept, decline, or propose a different time — you'll get an email either way.
How does payment work?
Providers set their own price. They keep 90% of it, and WellNow takes a flat 10% platform fee. Real payment collection is still being set up — for now, bookings don't charge anything.
What if a provider doesn't respond?
You can cancel a pending request anytime from "My sessions." Providers are encouraged to respond promptly, and you'll see their typical response time on their profile.
What if a provider declines my request?
You'll be notified by email, and "My sessions" will suggest trying another provider in the same field.
Are video sessions recorded?
No. Sessions are not recorded by WellNow. See our Trust & Safety page for more on privacy.
Why can't I share my phone number in chat?
To keep both sides safe and ensure sessions and payments stay on WellNow, sharing phone numbers or social media handles in chat isn't allowed.
How do I become a provider?
Sign up and choose "I'm a provider," pick your role and specialty, then set your availability from "Set availability" in your account menu. New provider applications are reviewed before going live — you'll see your status and get an email once a decision is made, and you can fill out your profile and availability while you wait.
I'm having an issue with another user or provider — what do I do?
You can report any accepted session directly from "My sessions." Choose a reason and add details — our team reviews every report.
I forgot my password.
Use "Forgot password?" on the login page to get a reset link by email.